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Location

Department

Job Type

Spa Manager

Where: Dubai, United Arab Emirates
Department: Leisure

Full Time
Sep 11, 2018

Role Description

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

If you are looking for a dynamic environment for growth, please join us as :Spa Manager

Summary of Responsibilities:

• To consistently offer professional, friendly and engaging service
• To direct and lead the day to day Spa operation ensuring all standards are followed
• To establish professional business relationships with all vendors ensuring the developing of new product inventories

• To generate monthly productivity reports and review expenditures to ensure they are in keeping within the departmental budgets 

• To ensure team members are familiar with all areas of the Spa Operation, such as product knowledge and retail sales

• To conduct regularly scheduled departmental meetings
• To assist in the recruitment, development and training of all leaders and support staff
• To balance operational, administrative and Colleague needs
• To follow departmental policies and procedures 
• To follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

 • Previous leadership experience within the Spa field required
• University/College degree in a related discipline an asset
• Computer literate in Microsoft Window applications required
• Experience in the hospitality industry an asset
• Certification in one of the spa disciplines, fitness or therapy preferred
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 
• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Requirements

Experience Required: 3-5 Years - Mid Level

Qualification Required: All

Languages Required: English

Male or Female Role: Both

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