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Job Type

Guest Relations Officer

Where: Dubai, United Arab Emirates
Department: Front Office

Full Time
Sep 11, 2018

Role Description

We are excited to find the next Heartist® Guest Relations Officer to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Guest Relations Officer.
Responsibilities and essential job functions include but are not limited to the following: 

  • To consistently provide thoughtful, caring and sincere service

  • To extend warm welcome and greet guests in the hotel lobby

  • To assist guests regarding hotel facilities in an informative and helpful way

  • To respond to each Guest who approaches you for assistance or information

  • To follow department policies, procedures and service standards

  • To follow all safety policies 

  • Other duties as assigned


  • Previous customer related experience preferred

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Experience Required: 1-3 Years - Junior Level

Qualification Required: Diploma (Hospitality)

Languages Required: English

Male or Female Role: Both

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