Working in the front desk of a hotel can be chaotic and all-consuming at times — but it can also be one of the most rewarding jobs in the world. Front desk clerks receive the opportunity to meet and interact with people from all over the world, helping to welcome those people to their city and make their stays as comfortable and enjoyable as possible. If that sounds like something you would like to do, (or if you are already working in the industry) then take note of these simple tips that can make a big difference in the way you do your job.
- Be Friendly. Simply being nice can get you a long way in the industry, so if you’re naturally a sociable person, then working front desk might be a good career choice for you. For example, guests who are encountering difficulties in their travel will likely be far more patient when dealing with a friendly front desk worker, which can make your hotel the highlight of their difficult day. And guests who are having a great day just might be inclined to leave a great tip to a worker who went out of his/her way to be kind.
- Keep Your Cool. As we mentioned before, working front desk can be stressful at times. You will be expected to multitask, and you may even encounter frustrated patrons from time to time. Staying calm under stress will be a tremendous asset.
- Be Ethical. It’s a dirty truth of the hotel industry — sometimes, guests will ask for your help when they want to do illegal things. Being ethical will help keep you and your job safe.
- Be Creative. Many front desk workers say that their favorite part of the job is the endless novelty. Each and every guest is unique, and they are all traveling for their own distinct reasons. This makes for an interesting workday — and it may also mean that you get really unique requests at times. Being able to think creatively on your feet will bring you lots of success in the hotel business.
- Build Connections. Do you know the names and numbers of local restaurants, shopping centers, coffee shops, event venues, and other businesses in the area? If you do, then accommodating guests’ requests will be a breeze.
- Always Invest in You. As you can see, working at the front desk in a hotel requires a wide range of personal skills and talents. The more you can grow and learn as an individual, the more successful you will be on the job. Taking the time to study a foreign language, for example, could give you the chance to give guests from that region a really special welcome in their native tongue. Hitting the gym could help make those long shifts on your feet far easier. And getting a degree could help you advance to higher management positions in the hotel. Opportunities for advancement in the hospitality industry abound: if you are passionate about this career field, then we recommend that you visit WeHoteliers online today and start searching for job listings!